Property Manager

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Requirements:

• 1-3 years of experience in property management, leasing, or customer service.
• Knowledge of housing laws, leasing compliance, and application processing.
• Strong technical aptitude and ability to navigate multiple systems simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with property management tools such as Yardi, Funnel, VeraFast, and The Guarantors.
• Graphics design experience with Canva for creating presentations, flyers, and resident communications.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proactive problem-solving approach with attention to detail.
• Customer service orientation with a focus on creating positive experiences.
• Flexibility to adjust schedules based on operational demands.

Responsibilities:

• Review, verify, and process applicant documents to ensure compliance with housing laws and property policies.
• Manage lease agreements, prepare welcome letters, and coordinate onboarding for new residents.
• Address applicant queries and provide guidance through the leasing process.
• Collaborate with compliance team to resolve document verification issues.
• Oversee lease renewals, file audits, and delinquency notices.
• Process move-out statements and assist with final account reconciliations.
• Communicate with residents to address account-related concerns, providing personalized support.
• Maintain accurate records in property management systems, ensuring data integrity.
• Collaborate with team members to streamline workflows and documentation.
• Develop and maintain process playbooks for onboarding and daily operations.
• Participate in regular performance review meetings with supervisors.
• Support training initiatives for new hires and provide feedback for improvements.