Support & Implementation Specialist, APAC

Posted about 1 month agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: Australia, APAC, APAC, NOT STATED

🔍 Industry: Property management software

🗣️ Languages: English, Spanish

⏳ Experience: 2+ years

🪄 Skills: Project ManagementCRMSaaS

2+ years of relevant experience in implementation or project management.
Experience in Technology or SaaS company.
Fluency in Spanish.
Proven track record for creative problem-solving for clients.
Able to navigate CRM software and web-based tools effectively.
Strong understanding of Google Suite, Zoom, and Slack.
Strong understanding of Excel, with expert proficiency in functions like conditional formatting, VLOOKUP, and data management.

Lead the onboarding process for new APAC clients, ensuring smooth integration of Breezeway's platform.
Develop and deliver training sessions tailored to clients' operational needs.
Customize workflows and configurations to align with clients' business processes.
Monitor client progress post-implementation, providing ongoing support to ensure successful adoption.
Manage the client’s experience by conducting training sessions to educate the client on best practices.
Actively monitor and manage the onboarding health, ensuring that all timelines and milestones are met.
Proactively create and implement new ideas to improve the onboarding process.
Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.