Fire & Security Technical Key Account Manager

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Requirements:

• Proven experience as a Key Account Manager or similar role, ideally within the Fire & Security sector.
• Strong understanding of customer relationship management principles.
• Exceptional communication and interpersonal skills to build relationships with stakeholders at all levels.
• Ability to analyze data and performance metrics to make informed decisions.
• Proficiency in Microsoft Office applications.
• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
• Full UK driving license is required.

Responsibilities:

• Manage and develop relationships with key clients, acting as the primary contact for all account-related matters.
• Analyze client needs and propose solutions that align with their business objectives and enhance our service offering.
• Ensure the successful delivery of our services and solutions, exceeding client expectations.
• Monitor account health and performance, providing reports and insights to clients and internal teams.
• Collaborate with various departments to support contract negotiations and implementation.
• Identify opportunities for upselling and cross-selling additional services to existing accounts.
• Attend industry events and networking functions to promote our brand and services.