IT Level 2 Admin

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Requirements:

• Proven experience in a Level 2 IT support role or similar.
• Strong knowledge of Windows workstations, Windows Server, and Office 365.
• Hands-on experience with Hyper-V, SonicWALL, and Active Directory.
• Proficient in basic networking, email security, and DNS configurations.
• Familiarity with Google Workspace and Duo for multi-factor authentication.
• Excellent problem-solving skills, attention to detail, and communication skills.

Responsibilities:

• Provide Level 2 IT support and troubleshooting for Windows workstations and servers.
• Manage Hyper-V environments, backups, and system recovery processes.
• Configure, maintain, and troubleshoot SonicWALL firewalls and basic networking issues.
• Administer Active Directory and Office 365 for user management and permissions.
• Oversee email security filtering to protect against phishing and spam.
• Deploy, update, and maintain antivirus software to ensure endpoint security.
• Work with Duo for multi-factor authentication and Google Workspace for team collaboration.
• Handle DNS configurations and support.