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Reliance Care Officer (Nigeria)
Posted 3 months agoViewed
💎 Seniority level: Entry, 1+ year
📍 Location: Nigeria
🔍 Industry: Healthcare
🏢 Company: Reliance Health👥 251-500💰 $40,000,000 Series B about 3 years agomHealthHospitalInsurTechInsuranceHealth Care
🗣️ Languages: English
⏳ Experience: 1+ year
Requirements:
- HND / B.Sc degree
- Must have completed NYSC
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- At least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
- Excellent interpersonal as well as written and verbal communication skills.
- Strong analytical skills and are comfortable dealing with numerical data
- Strong attention to detail and deliver work that is of a high standard
- Highly goal driven and work well in fast-paced environments
- Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)
Responsibilities:
- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
- Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.
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