Customer Service Representative

Posted 2024-12-04

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💎 Seniority level: Entry, 1+ years

📍 Location: United States of America

🔍 Industry: Medical technology

🏢 Company: external_career_site_usa

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:

1+ years medical industry or call center/customer service experience.
Ability to read, analyze, and interpret medical supply publications and technical procedures.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and manage a variety of variables.
Knowledge of Microsoft Office Applications.
Ability to work some evening shifts, weekends, or overtime as needed.
High School Diploma or GED.

Responsibilities:

Provide timely and accurate information to customers regarding their order status and product information.
Process customer returns according to established department policies.
Work closely with the Medical Billing department to resolve disputed billing charges.
Provide feedback to Customer Service Management regarding service failures or customer concerns.
Partner with Sales Representatives to meet or exceed customer service expectations.

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Customer Service Representative

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