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Customer Service Representative (Remote)

Posted 2024-12-03

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💎 Seniority level: Entry, 1-3 years

📍 Location: United States

💸 Salary: 14 - 16 USD per hour

🔍 Industry: Legal services

🏢 Company: ABC Legal Services

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:
  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Technologically driven with experience in Microsoft Outlook, Excel, Word, PDF Editor, and phone systems.
  • Document manipulation experience is preferred.
  • Ability to read, write, and speak English.
  • Must transcribe information, review orders, investigate issues, and implement solutions.
  • Accurate performance of repetitive tasks under stress is essential.
  • Ability to anticipate and circumvent potential issues.
  • Skills in implementing new processes and improving performance.
  • Typing speed of at least 55 words per minute.
Responsibilities:
  • Respond to customer support tickets regarding existing orders and general inquiries.
  • Manage high-volume phone calls to assist customers and guide them on new orders.
  • Address customer emails and internal department queries related to orders and payment.
  • Document issues in Confluence.
  • Visit court dockets for filing information and retrieve filed papers when necessary.
  • Perform other job-related duties as assigned.
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