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Customer Service Representative - Remote

Posted 2024-10-26

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💎 Seniority level: Entry, 1-2+ years

📍 Location: San Antonio, Texas, United States

🔍 Industry: Healthcare payments

🏢 Company: OneTouch Direct

⏳ Experience: 1-2+ years

🪄 Skills: Communication Skills

Requirements:
  • 1-2+ years of customer service experience; healthcare preferred.
  • Excellent communication skills.
  • Ability to respect and maintain customer and client confidentiality.
  • Intermediate to advanced computer skills.
  • Background check & drug screening required.
  • Required equipment: A laptop or desktop PC with Windows 10, ability to hardwire to internet source, USB headset with noise-canceling microphone, and webcam.
Responsibilities:
  • Provide inbound customer service for a leading healthcare payments company.
  • Consistently provide a great customer experience.
  • Handle complaints and inquiries to ensure consumer satisfaction.
  • Collect prompt and accurate customer feedback.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
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