Customer Service Representative (Remote)

View full description

Requirements:

• High School diploma or equivalent.
• 2+ years of customer service or telephone experience in a call center environment.
• Ability to communicate effectively with team members and customers.
• Ability to research and resolve issues related to Medicaid program eligibility.
• Bilingual (Spanish/English) preferred.
• Previous experience in a medical office setting or knowledge of eligibility verification preferred.
• PC proficiency, including Microsoft Office Suite.

Responsibilities:

• Develops and maintains working knowledge of internal policies, procedures, and services.
• Utilizes automated systems to log and retrieve information and perform accurate data entry.
• Responds to inquiries from customers by telephone, email, fax, or mail within required turnaround times.
• Investigates and resolves customer problems, escalating difficult situations as needed.
• Meets call volume and service level standards as per department guidelines.