Customer Service Representative (FT) Remote - TX

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Requirements:

• Excellent organizational and time management skills.
• Self-starter who works well with minimal supervision.
• Coachability and positive attitude.
• Ability to work well under pressure and multitask.
• Comfortable speaking with clients in a customer-centric manner.
• Good written and spoken communication skills.
• Professionalism, organization, and punctuality are critical.
• Proficient in Windows, MS Office Suite, and G-Suites.
• Experience in an educational institution is a plus.
• Excellent business etiquette and follow-up procedures.
• Detail-oriented with task prioritization abilities.
• Ability to handle confidential information with tact and discretion.
• Calm and professional demeanor.
• Ability to work methodically in a fast-paced environment.

Responsibilities:

• Acts as the focal point of information between staff, students, and parents.
• Responsible for all incoming calls and messages.
• Assists in developing relations with existing clients.
• Reports issues to Directors.
• Implements and perfects office systems and procedures.
• Reads and answers work-related emails.
• Maintains company calendar and schedules.
• Composes office correspondence and reports.
• Supports sales and production efforts.
• Posts company-related updates on social media.
• Sends communication to clients as needed.
• Participates in staff meetings.
• Ensures consistent public image according to branding.