Customer Service Representative

Posted 2024-11-07

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💎 Seniority level: Entry, 1+ years

📍 Location: CA, WA, TX, NY

💸 Salary: 14 - 17 USD per hour

🔍 Industry: Video Games

🏢 Company: Daybreak Games

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft OfficeTime Management

Requirements:

1+ years’ experience as a Customer Service Representative.
High School diploma or equivalent experience.
Experience with online gaming communities, either as a player or industry work.
Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel).
Knowledge of CRM systems such as Zendesk.
Ability to manage escalating situations with a calm demeanor.
Excellent problem solving and time management skills.
Effective verbal and written communication skills.
Creative problem-solver with a strong work ethic.
A passion for game development and technology.

Responsibilities:

Champion outstanding customer service for players while maintaining a customer-first mindset.
Respond to CRM tickets regarding missing items, account issues, billing questions, etc.
Communicate with players in a timely and friendly manner.
Document each ticket with relevant issue information and resolution.
Perform log analysis and metrics research for issue resolution.
Moderate game servers using internal tools.
Render policy judgments and discipline in accordance with guidelines.
Develop knowledge of Daybreak Games' titles and troubleshoot issues.

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