Remote - Roadside Assistance, Customer Service Representative

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Requirements:

• A genuine passion for helping others, supported by previous experience in customer-facing or support roles.
• Strong computer skills, including proficiency in Google Workspace and web-based systems.
• Previous experience in a customer service or technical support role, preferably in a contact center.
• Ability to work independently in a remote setting with necessary technology.

Responsibilities:

• Handle customer interactions with empathy and urgency to support them in roadside emergencies.
• Communicate empathetically, actively listen to customer details, and set clear expectations.
• Use critical thinking to resolve roadside issues calmly and provide innovative solutions.
• Effectively navigate a multi-screen web system while engaging with customers.