Bilingual Customer Service Representative - Seasonal (Spanish & English)

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Requirements:

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish.

Responsibilities:

• Responsible for handling inbound calls from customer inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolve service problems like customer complaints and understand the cause of the problem.
• Ensure customer queries are answered satisfactorily and in a timely manner.
• Address customer concerns related to services and provide the best solutions via email, chat, or social channels.
• Escalate customer complaints to the Operations Supervisor when needed and ensure efficient resolution.