AWS Technical Architect

Posted 2 months agoViewed

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💎 Seniority level: Senior

📍 Location: United States, India, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting

🏢 Company: NeuraFlash👥 251-500 Artificial Intelligence (AI)Big Data

🗣️ Languages: English

🪄 Skills: AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CDCustomer serviceTerraformPresentation skillsDocumentationCompliance

Requirements:

Customer-facing contact center experience.
Experience building integrations across WFM, CRM, and contact center solutions.
Knowledge of communications protocols and APIs like WebRTC and SIP.
Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
Strong communication and presentation skills for engaging with executives, IT management, and customers.
API integration experience.
Troubleshooting and debugging skills.
Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
Proficient in documenting infrastructure requirements including networking and security.
Knowledge of automation tools for software testing and deployment, such as Jenkins and GitLab CI/CD.
Understanding of contact center architecture.
Experience with infrastructure as code using AWS CDK and Terraform.
Set up monitoring and logging for infrastructure components.
Experience in technology/software sales, pre-sales, or consulting.
Advanced knowledge of AWS services and cloud architecture.
Familiarity with Salesforce Service Cloud.
Knowledge of other contact center platforms (e.g., Genesys, Cisco, Avaya, Twilio).
Experience with WorkForce Management solutions and outbound dialers.
Knowledge of software development methodologies such as Agile and Scrum.
AWS Cloud Practitioner Certification.
AWS Developer Associate Certification or Professional level.
AWS Solution Architect Certification or Professional level.
Salesforce Certified Administrator.

Responsibilities:

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
Conduct technology assessment and audits to improve the agent experience and productivity.
Facilitate business process reviews to identify customer requirements.
Educate customers on the value proposition of AWS and participate in architectural discussions.
Lead discovery for customers, helping build ROIs and delivering presentations.
Translate customer requirements into contact center design leveraging AWS best practices.
Mentor technical teams to ensure solutions are delivered on time and within budget.
Act as liaison between technical teams and business stakeholders to manage expectations.
Drive best practices in contact center design.
Manage project and customer communications effectively.
Deliver training and documentation for end users.
Take lead on enterprise level projects with minimal direction.
Engage in vision and strategy discussions with leadership.

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Experience with integrations across WFM, CRM, and contact center solutions.
Hands-on experience with scripting/coding in languages like Python, Java, C#, .NET, and Node.js.
Strong communication and presentation skills with executives and customers.
API integration experience.
Troubleshooting and debugging skills.
Experience with CloudFormation, Contact Flow Design, Lambda Integration, and Call Center Routing.
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Knowledge of automation tools like Jenkins and GitLab CI/CD.
Knowledge of contact center architecture.
Experience with infrastructure as code using AWS CDK and Terraform.
Experience setting up monitoring and logging for infrastructure components.
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💡 Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
Conduct technology assessments to improve agent experience and productivity.
Facilitate business process reviews to identify customer requirements.
Educate customers on AWS value propositions and engage in deep architectural discussions.
Lead discovery for customer projects, helping to build ROIs.
Translate customer requirements into effective contact center designs.
Oversee and mentor technical teams, ensuring timely and quality delivery.
Act as a liaison between technical teams and business stakeholders.
Drive best practices in contact center design throughout the solution delivery.
Manage project communications effectively.
Deliver end-user training and documentation.
Lead enterprise-level projects with minimal direction.
Facilitate vision and strategy discussions with leadership.

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