Apply📍 United States
🔍 SaaS
🏢 Company: EngFlow Inc.
- Skilled at explaining technical problems and issues succinctly to the developers (software engineers).
- BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience.
- 3+ years of experience in software development, Customer Support, technical support, or preferably customer-facing roles.
- Deep experience with build systems (Bazel a plus).
- Demonstrated ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript).
- Experience in Linux and the Unix shell.
- Experience with at least one and desire to learn others: Terraform, Docker, and Kubernetes.
- Experience with at least one Cloud infrastructure: AWS, Azure, GCP, OpenShift, Oracle Cloud.
- Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment.
- Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls).
- Excellent analytical and organizational abilities.
- Excellent experience using project management, CRM and ticketing software systems.
- Positive attitude, empathy, and high energy.
- Ability to work independently with little direct supervision and as a part of a team.
- Primary technical point of contact for trial, new, and existing customers who are software engineers at world’s leading tech companies and organizations.
- Provide well-thought-out and reliable technical direction to help designated customers integrate our products into their development environment.
- Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.
- Meet or exceed customer expectations on response quality, timeliness and overall customer experience.
- Collect information and document bugs with Engineering for product issues that are impacting customers (developers).
- Use the knowledge of customer’s technical architecture to troubleshoot and provide optimization recommendations for their use of the EngFlow Platform.
- Build and maintain strong relationships with technical contacts at assigned customers.
- Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues.
- Craft process or troubleshooting documentation in the support knowledge base and provide training to peers and new joiners.
- Engage and cultivate relationships with the developer community through Slack channels, StackOverflow.com forums, and conferences.
- Automatically identify source code changes that cause performance regressions.
AWSDockerProject ManagementPythonSoftware DevelopmentGCPJavaJavascriptKubernetesOracleC++AzureGoRustCommunication SkillsLinuxTerraform
Posted 3 months ago
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