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Customer Success Manager

Posted 20 days agoViewed

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💎 Seniority level: Manager, at least 1 year

📍 Location: Canada

🔍 Industry: Interior décor technology

🏢 Company: Leap Tools👥 101-250InternetAugmented RealityInformation TechnologyData Visualization

🗣️ Languages: English, second language fluency is an asset

⏳ Experience: At least 1 year

🪄 Skills: LeadershipSalesforceGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office SuiteCoachingAccount ManagementMentorshipCustomer Success

Requirements:
  • At least 1 year of experience in a Customer Success or Account Management role.
  • Direct experience working with Enterprise customers and managing a book of business.
  • Ability to quickly learn and prioritize technically complex processes.
  • Professional and comfortable engaging C-suite executives.
  • Ability to manage tight deadlines while controlling one's schedule.
  • Familiarity with Google Workspace and Salesforce.
  • Clear communication skills, both written and verbal.
  • Experience in SaaS is a plus.
  • Second language fluency is a bonus asset.
Responsibilities:
  • Manage the customer life cycle for our largest customers.
  • Be responsible for key metrics such as Customer Health, Retention, and Expansion.
  • Become a trusted partner to your customers to understand their needs.
  • Engage as a mentor across the wider Customer Success team.
  • Serve as a key voice of customers to internal teams and partner with others to enhance customer experiences.
  • Maintain impeccable records in Customer Success software.
  • Routine engagement with customers to assess priorities and identify opportunities.
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