Customer Success Manager, East

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Requirements:

• 3+ years of professional experience in B2B / SaaS.
• Experience owning end-to-end post-sales experience for Developer Tools, Infrastructure, or Open Source products.
• Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
• Strong collaboration capabilities and comfort with asynchronous remote work.
• Knowledge of CI/CD, deployment pipeline, and SDLC process.
• Ability to manage accounts with varying requirements.
• Demonstrable self-starter, curious, and solution-focused mindset.
• Strong initiative, positive attitude, and willingness to learn technical concepts.

Responsibilities:

• Manage a portfolio of Enterprise customers.
• Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
• Drive incremental value by leading customers through training and adoption of best practices.
• Deliver positive business outcomes while guiding customers across the Vercel Maturity Model.
• Enable customers on best use of Vercel solutions.
• Leverage account tiering for prioritization and growth.
• Maintain high customer engagement and satisfaction.
• Facilitate Executive Business Reviews.
• Build and maintain account plans and opportunity whitespace.
• Act as Voice of the Customer to align resources.
• Partner with Sales to identify expansion opportunities.