Apply📍 Eastern US
🧭 Full-Time
💸 $115,000 - $150,000 per year
🔍 SaaS
🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23InternetDeveloper PlatformAppsSoftware
- 3+ years of professional experience in B2B / SaaS.
- Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
- Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
- Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
- Knowledge of CI/CD, deployment pipeline, and the SDLC process.
- Comfortable managing accounts with varying requirements.
- Demonstrable self-starter, curious, and solution focused.
- Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
- Manage a portfolio of Enterprise customers.
- Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
- Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
- Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
- Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
- Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
- Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
- Build and maintain account plans, including organization mapping and opportunity whitespace.
- Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
- Partner with the Sales team to help identify and raise expansion opportunities.
Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD
Posted 2024-10-01
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