Senior Customer Success Manager, East

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Requirements:

• 5+ years of professional experience in B2B / SaaS.
• Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
• Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
• Strong collaboration mindset and capabilities; comfortable with asynchronous remote work.
• Knowledge of CI/CD, deployment pipeline, and the Software Development Life Cycle (SDLC) process.
• Demonstrable self-starter, curious, and solution-focused.
• Strong initiative, positive attitude, and desire to learn technical concepts.

Responsibilities:

• Manage a portfolio of Enterprise customers.
• Align Vercel solutions with the customer's business strategy as a trusted product advisor.
• Lead customers through training and adoption of Vercel's best practices to drive incremental value.
• Guide customers through their journey while delivering Positive Business Outcomes.
• Enable customers to effectively use Vercel's solutions for web property development and deployment.
• Prioritize account portfolio using account tiering to ensure retention and growth.
• Maintain high levels of customer engagement and satisfaction.
• Facilitate Executive Business Reviews with decision-makers.
• Build and maintain account plans and mapping.
• Act as the Voice of the Customer to improve customer experience.
• Partner with Sales to identify expansion opportunities.