Customer Success Manager, West

Posted 2024-11-22

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💎 Seniority level: Manager, 3+ years

📍 Location: Pacific or Mountain US time zone, Pacific, Mountain

💸 Salary: 115000 - 150000 USD per year

🔍 Industry: SaaS

⏳ Experience: 3+ years

🪄 Skills: Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Requirements:

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Demonstrable self-starter, curious, and solution focused.

Responsibilities:

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes for customers.
Facilitate Executive Business Reviews with decision makers.

Apply

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3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
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Partner with the Sales team to help identify and raise expansion opportunities.

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🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
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Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

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🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

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Customer Success Manager, West

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