Strategic Account Manager - Brighta

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Requirements:

• Strong follow-up skills to ensure timely communication and task management.
• Understanding of SEO, SEM, and Paid Social Marketing, with knowledge of sales and marketing processes being beneficial.
• Strong command of the English language, with certifications like IELTS, TOEFL, or Duolingo as a plus.
• Excellent communication skills for effective information delivery to clients and team members.
• Ability to work remotely and manage time across multiple projects efficiently.
• Adaptable to process changes with suggestions for SOP improvements.
• Tech-savvy, capable of leveraging AI tools while ensuring content quality.
• Proven customer service skills, client relations expertise, and strategic organization skills.
• Ability to uncover client needs and work with the leadership team.
• Management of $30,000 - $50,000 in monthly recurring spend.
• Comfortable with frequent Zoom meetings and communication with clients from Australia and New Zealand.

Responsibilities:

• Conduct regular meetings with clients to discuss ongoing and upcoming projects and set expectations.
• Create detailed briefs for projects and track delivery progress.
• Send monthly digital performance reports showcasing key metrics and tracking against KPIs.
• Proofread client outputs to ensure quality and consistency.
• Participate in team meetings and maintain communication with clients and internal teams.
• Stay updated on marketing trends and suggest campaign improvements.
• Identify upsell opportunities to drive revenue growth and enhance client relationships.
• Assess client satisfaction and engagement using data-driven insights.