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Senior Customer Success Manager

Posted 2024-11-18

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💎 Seniority level: Senior, 7+ years

💸 Salary: 100000 - 120000 USD per year

🔍 Industry: Healthcare benefits

⏳ Experience: 7+ years

Requirements:
  • Benefits experience required.
  • Experience either as an HR team member or as a benefits consultant preferred.
  • 7+ years of customer-facing account leadership or related experience.
  • Demonstrated success in managing customer retention and growth.
  • Ability to negotiate contracts and manage commercial negotiations independently.
  • Exceptional collaboration and influence across teams.
  • Strong executive presence and presentation skills.
Responsibilities:
  • Confidently and independently own key customer outcomes for clients within your book of business.
  • Build strong, consultative relationships with your customers and partners.
  • Advise customers on strategies to optimize adoption of HealthJoy’s services.
  • Conduct ongoing discovery to uncover upsell opportunities and partner with the Product Solution Consultant team.
  • Lead expansion sales and renewal processes.
  • Use CRM and business intelligence tools to analyze performance and provide thought leadership.
  • Regularly educate customers about new product features and functionalities.
  • Manage customer relationships and provide feedback to internal stakeholders.
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