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Senior Customer Success Manager

Posted 3 months agoViewed

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💎 Seniority level: Senior, 7+ years

💸 Salary: 100000.0 - 120000.0 USD per year

🔍 Industry: Healthcare benefits

⏳ Experience: 7+ years

Requirements:
  • Benefits experience required.
  • Experience working as an HR team member or as a benefits consultant is strongly preferred.
  • 7+ years of customer-facing account leadership or related experience.
  • Strategic, results-oriented approach to partnering with customers.
  • Demonstrated success managing customer retention and account growth.
  • Highly collaborative and influential within the organization.
  • Exceptional executive presence and communication skills.
Responsibilities:
  • Confidently own key customer outcomes for clients within your book of business.
  • Build strong, consultative relationships with customers and partners.
  • Advise customers on strategies to optimize product adoption.
  • Uncover upsell and account expansion opportunities.
  • Lead the expansion sales and renewal process for assigned customers.
  • Position HealthJoy's value in customer business reviews.
  • Provide product education to customers.
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