Technical Account Manager

Posted 2024-11-15

View full description

💎 Seniority level: Junior, 1-3 years of customer relationship management

📍 Location: US

🔍 Industry: Healthcare workforce management

🏢 Company: QGenda

🗣️ Languages: English

⏳ Experience: 1-3 years of customer relationship management

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor's Degree required, Engineering or other technical degree preferred.
1-3 years of customer relationship management experience.
Ability to travel for customer meetings, conferences, and other industry events.
Strong technical communication skills, both written and verbal.
Proactive in identifying solutions and interacting across organizations.

Responsibilities:

Provide technical support and respond to escalated support tickets for assigned customers.
Participate in ongoing planning, implementation and optimization of automated workflows.
Assist in the onboarding of customers by providing organized training.
Build and maintain knowledge of QGenda and its product features.
Collaborate with Customer Success Managers and other teams for technical issues.
Manage and achieve key business metrics including CSAT and revenue retention.
Lead client onsite activities related to implementation and go-live.

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Technical Account Manager

Requirements:

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