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Technical Account Manager, Reagent Services

Posted 2024-11-07

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💎 Seniority level: Manager

📍 Location: United States

💸 Salary: 80000 - 95000 USD per year

🔍 Industry: Biotechnology

🏢 Company: GenScript/ProBio

🗣️ Languages: English

🪄 Skills: Project ManagementAnalytical SkillsProblem SolvingCustomer serviceAttention to detailPresentation skillsWritten communication

Requirements:
  • PhD in a relevant life science discipline (cell biology, immunology, molecular biology, peptide therapeutics).
  • Exceptional verbal and written communication and presentation skills.
  • Customer-centered and proactive/action-oriented mindset.
  • Excellent analytical and problem-solving skills.
  • Strong organization skills with attention to detail.
  • Ability to work in a fast-paced, team-oriented environment.
Responsibilities:
  • Provide primary business, technical and product/service advice to customers.
  • Analyze customers’ needs and resolve troubleshooting or complaints.
  • Identify areas of concern and make recommendations.
  • Maintain close communication with customers and facilitate technical support.
  • Collaborate with internal teams for growth.
  • Organize and conduct training for sales and distributors.
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