Sr. Technical Account Manager (TAM)

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Requirements:

• 4+ years in a technical account management position.
• Strong background in technical cloud consulting and/or customer support preferably with Cloud Service Providers and/or SaaS vendors.
• Deep understanding of cloud networking and security.
• Proficiency in network configuration, performance optimization, and health analysis.
• Knowledge of network automation tools like Terraform.
• Demonstrated ability to lead change management processes.
• Excellent communication skills and strong relationship-building skills.

Responsibilities:

• Provide best practice guidance for architecture stability.
• Conduct performance analysis and present evaluations to customers.
• Champion customer requirements within Aviatrix.
• Serve as the primary contact for clients, providing strategic guidance.
• Guide proactive and reactive support for customer platform health.