Technical Account Manager

Posted 2024-11-07

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: 110000 - 140000 USD per year

🔍 Industry: Cybersecurity

🏢 Company: SecurityScorecard

⏳ Experience: 5+ years

🪄 Skills: CybersecurityCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
Strong understanding of cybersecurity concepts, technologies, and best practices.
Excellent communication and interpersonal skills.
Ability to manage multiple client accounts, prioritize tasks, and meet deadlines.
Experience with CRM systems (e.g., Salesforce) and collaboration tools (e.g., Slack, Zoom).
Highly organized, detail-oriented, and customer-focused.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications such as CISSP, CISM, or CISA are a plus.

Responsibilities:

Serve as the primary contact for assigned clients, building relationships and understanding their objectives.
Conduct onboarding sessions for clients to integrate SecurityScorecard's platform.
Collaborate with clients to develop customized strategies addressing their cybersecurity goals.
Provide technical guidance, troubleshoot issues, and address inquiries efficiently.
Monitor clients' security ratings, identifying risks and areas for improvement.
Act as a liaison between clients and internal teams, advocating for their needs.
Deliver regular reports to clients with insights, trends, and recommendations.
Stay updated on industry trends and provide proactive guidance.
Collaborate with Sales and Product teams for upselling opportunities.
Strive to improve customer satisfaction through proactive communication.

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Technical Account Manager

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