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Senior Technical Account Manager

Posted 2024-11-21

View full description

💎 Seniority level: Senior

📍 Location: United States

💸 Salary: 134700 - 195300 USD per year

🔍 Industry: Security technology

🪄 Skills: LeadershipBusiness AnalysisBusiness DevelopmentCybersecurityProduct ManagementCross-functional Team LeadershipStrategyBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:
  • A consultative approach you’ve honed for years that starts with active listening.
  • An unyielding desire to delight customers and inspire change.
  • Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders.
  • A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges.
  • Hands-on security experience as a consultant/advisor, analyst, or sysadmin.
  • Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk.
  • Flexibility and an openness to change and new challenges because, hey, startup life.
Responsibilities:
  • Ensure customers understand how indispensable we really are to their security program.
  • Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals.
  • Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative.
  • Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships.
  • Be operationally diligent as we consistently meet every expectation we set, on time.
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