Apply

Senior Technical Account Manager

Posted 2024-11-07

View full description

💎 Seniority level: Senior

📍 Location: Germany, United States

🔍 Industry: IoT and Messaging Technology

🏢 Company: HiveMQ

🗣️ Languages: 32 languages

🪄 Skills: Project ManagementIoTJavaJavascriptKafkaProduct ManagementRabbitmqApache KafkaCommunication SkillsJavaScript

Requirements:
  • Bachelor’s degree in a related technical field or equivalent practical experience.
  • Successful support of enterprise level accounts on their technical success journey.
  • Experience in direct customer communication and interfacing with executive stakeholders.
  • Experience driving technical implementation or transformation programs.
  • Experience managing high impact cross functional projects.
  • Familiarity with distributed systems and messaging or database technology.
  • Experience in designing architecture and proofs of concept.
  • Excellent communication and writing skills in English.
  • Familiarity with modern cloud architectures.
Responsibilities:
  • Increase customers' trust in and success with the HiveMQ Platform.
  • Proactively help customers with current and future challenges by demonstrating product and service utilization.
  • Act as the technical liaison, regularly checking in and providing architectural support.
  • Support clients in building technical proofs of concept and showcase new products.
  • Internally represent the customer's voice to HiveMQ Product Management to ensure optimal product value.
  • Collaborate with technical support to enhance documentation and knowledge base.
Apply

Related Jobs

Apply

📍 United States

💸 134700 - 195300 USD per year

🔍 Security technology

  • A consultative approach you’ve honed for years that starts with active listening.
  • An unyielding desire to delight customers and inspire change.
  • Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders.
  • A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges.
  • Hands-on security experience as a consultant/advisor, analyst, or sysadmin.
  • Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk.
  • Flexibility and an openness to change and new challenges because, hey, startup life.

  • Ensure customers understand how indispensable we really are to their security program.
  • Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals.
  • Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative.
  • Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships.
  • Be operationally diligent as we consistently meet every expectation we set, on time.

LeadershipBusiness AnalysisBusiness DevelopmentCybersecurityProduct ManagementCross-functional Team LeadershipStrategyBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-21
Apply
Apply

📍 United States

🧭 Full-Time

💸 134700 - 195300 USD per year

🔍 Security

🏢 Company: Expel

  • A consultative approach you’ve honed for years that starts with active listening.
  • An unyielding desire to delight customers and inspire change.
  • Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders.
  • A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges.
  • Hands on security experience as a consultant/advisor, analyst, or sysadmin.
  • Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk.
  • Flexibility and an openness to change and new challenges.

  • Ensure customers understand how indispensable we really are to their security program.
  • Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals.
  • Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative.
  • Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships.
  • Be operationally diligent as we consistently meet every expectation we set, on time.

Cloud ComputingCybersecurityElasticSearchKubernetesProduct ManagementAmazon Web ServicesAzureElasticsearchGoREST APICommunication SkillsAnalytical SkillsCollaborationProblem SolvingRESTful APIsNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21
Apply
Apply

📍 United States

🧭 Full-Time

💸 75000 - 100000 USD per year

🔍 Marketing

  • Natural analytical way of thinking.
  • Ability to explain difficult concepts to non-technical users.
  • Strong interpersonal and communication skills.

  • Responsible for managing delivery on e-commerce accounts.
  • Partnering closely with Front End and Back End Development teams.
  • Perform detailed requirements analysis.
  • Document processes for a smooth website build from initiation through production.
  • Interact frequently with clients and troubleshoot configurations.

Backend DevelopmentProject ManagementBusiness AnalysisData AnalysisFrontend DevelopmentQAProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
Apply
Apply

📍 United States

💸 110000 - 140000 USD per year

🔍 Cyber Security

🏢 Company: Synack

  • At least 5-7 years of technical account management or customer success experience in Cyber Security or Technology Industry.
  • Experience with vulnerability discovery management and risk management frameworks.
  • Scripting knowledge (e.g. Python, Bash, SQL) for developing solutions.
  • Ability to explain technical concepts to non-technical audiences.
  • Relevant certifications in cybersecurity or security management like Security+, CISSP, CISA.
  • Excellent time management and multi-tasking skills.
  • Customer-centric mindset focused on delivering value.
  • Proactive approach to addressing client challenges.
  • Strategic thinking and innovative solution provision.
  • Excellent verbal and written communication skills.

  • Develop the scope and rules of engagement of penetration tests and direct researchers.
  • Gather requirements and understand customer needs using consultative communication.
  • Analyze the client's assets related to their digital attack surface and security programs.
  • Provide technical expertise to clients and internal stakeholders.
  • Review assessment health to improve test quality and mitigate risk.
  • Assist customers in optimizing pentesting programs.
  • Collaborate to address concerns and identify expansion opportunities.
  • Handle technical escalations that may arise during engagements.

Project ManagementPythonSQLBashCybersecurityCommunication Skills

Posted 2024-10-21
Apply