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Senior Technical Account Manager

Posted 2 months agoViewed

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💎 Seniority level: Senior

📍 Location: Germany, United States

🔍 Industry: IoT and Messaging Technology

🏢 Company: HiveMQ👥 101-250💰 $42,483,771 Series A over 2 years agoInternet of ThingsInformation TechnologyEnterprise SoftwareSoftware

🗣️ Languages: 32 languages

🪄 Skills: Project ManagementIoTJavaJavascriptKafkaProduct ManagementRabbitmqApache KafkaCommunication Skills

Requirements:
  • Bachelor’s degree in a related technical field or equivalent practical experience.
  • Successful support of enterprise level accounts on their technical success journey.
  • Experience in direct customer communication and interfacing with executive stakeholders.
  • Experience driving technical implementation or transformation programs.
  • Experience managing high impact cross functional projects.
  • Familiarity with distributed systems and messaging or database technology.
  • Experience in designing architecture and proofs of concept.
  • Excellent communication and writing skills in English.
  • Familiarity with modern cloud architectures.
Responsibilities:
  • Increase customers' trust in and success with the HiveMQ Platform.
  • Proactively help customers with current and future challenges by demonstrating product and service utilization.
  • Act as the technical liaison, regularly checking in and providing architectural support.
  • Support clients in building technical proofs of concept and showcase new products.
  • Internally represent the customer's voice to HiveMQ Product Management to ensure optimal product value.
  • Collaborate with technical support to enhance documentation and knowledge base.
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