Technical Account Manager

Posted 2024-11-22

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💎 Seniority level: Manager, At least five (5) years

📍 Location: United States, Central, Mountain

🔍 Industry: Data and AI

🏢 Company: EDB

🗣️ Languages: English

⏳ Experience: At least five (5) years

🪄 Skills: LeadershipPostgreSQLProject ManagementSQLOraclePostgresAnalytical SkillsOrganizational skills

Requirements:

Excellent communication and interpersonal skills.
At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases.
Technical skills in data management platforms, operating systems, cloud technologies, and technical architecture.
Excellent analytical skills regarding technical and project management issues.
Good understanding of strategic sales process.
Well-developed organizational skills with an ability to manage competing client demands.
Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred.
The TAM is expected to complete the EDB Postgres Professional Certification within 6 months and stay current in all EDB training and certification programs.

Responsibilities:

Close consultative technical engagement with several large customers in North America.
Establish a working relationship with customer’s senior technical leadership team and become their trusted advisor.
Help customers maximize the value of their Postgres investment.
Assist customers develop and deploy Postgres proliferation strategies.
Provide technical leadership for the customer's major Postgres initiatives including solutions consulting, architecture guidance, and project management.
Coordinate the interaction between EDB’s internal team members and the customer.
Maintain current functional and technical knowledge of the entire EDB product line.
Provide clear and constructive product feedback to EDB’s product management teams.
Help document best practices in developing and deploying EDB solutions.
Function as a front-line technical resource for best practice and informal customer questions.
Manage customer escalations and coordinate with the technical support team for faster resolution.

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Technical Account Manager

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