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Technical Account Manager

Posted about 2 months agoViewed

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💎 Seniority level: Manager, At least five (5) years

📍 Location: United States, Central, Mountain

🔍 Industry: Data and AI

🏢 Company: EDB👥 501-1000💰 over 5 years agoDatabaseBusiness IntelligenceOpen SourceBig DataHardwareEnterprise SoftwareSoftware

🗣️ Languages: English

⏳ Experience: At least five (5) years

🪄 Skills: LeadershipPostgreSQLProject ManagementSQLOraclePostgresAnalytical SkillsOrganizational skillsData management

Requirements:
  • Excellent communication and interpersonal skills.
  • At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases.
  • Technical skills in data management platforms, operating systems, cloud technologies, and technical architecture.
  • Excellent analytical skills regarding technical and project management issues.
  • Good understanding of strategic sales process.
  • Well-developed organizational skills with an ability to manage competing client demands.
  • Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred.
  • The TAM is expected to complete the EDB Postgres Professional Certification within 6 months and stay current in all EDB training and certification programs.
Responsibilities:
  • Close consultative technical engagement with several large customers in North America.
  • Establish a working relationship with customer’s senior technical leadership team and become their trusted advisor.
  • Help customers maximize the value of their Postgres investment.
  • Assist customers develop and deploy Postgres proliferation strategies.
  • Provide technical leadership for the customer's major Postgres initiatives including solutions consulting, architecture guidance, and project management.
  • Coordinate the interaction between EDB’s internal team members and the customer.
  • Maintain current functional and technical knowledge of the entire EDB product line.
  • Provide clear and constructive product feedback to EDB’s product management teams.
  • Help document best practices in developing and deploying EDB solutions.
  • Function as a front-line technical resource for best practice and informal customer questions.
  • Manage customer escalations and coordinate with the technical support team for faster resolution.
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