Technical Account Manager

Posted 4 months agoViewed

View full description

💎 Seniority level: Manager, 7+ years

📍 Location: United States

💸 Salary: $75,000 - $146,000 USD

🔍 Industry: Cloud contact center software

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementHTMLSalesforceCommunication Skills

Requirements:

7+ years of related experience, with a minimum of 3+ years in an implementation/consulting services, support position and/or sales engineering.
Strong skills in project management, client management, and technical call center.
Call Center industry experience.
TCP/IP Networking knowledge.
Strong practical understanding of VoIP applications and its principles.
Proficient with WAN applications.
Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology.
Well-versed in Salesforce CRM.
Ability to interpret HTML / XML related web posting.
Outstanding customer verbal and written communication skills.
Excellent time management skills including managing multiple client implementations and sales activities simultaneously.
Must be an entrepreneurial, self-starter.
Willingness to travel.
B.A./B.S. or equivalent experience.

Responsibilities:

Manage Enterprise Clients that have purchased Five9's Premium Support offering.
Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization.
Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site.
Partner with Customers to optimize the Five9 call center software solution.
Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with the specific sales and/or services opportunity requirements.

Apply

Related Jobs

Apply

🔥 Technical Account Manager

Posted 12 days ago

📍 Austin, TX, Dallas, TX

🧭 Full-Time

🔍 Digital manufacturing

🏢 Company: Xometry👥 501-1000💰 $75,000,000 Series E over 4 years agoArtificial Intelligence (AI)3D Printing Industrial Engineering Software

Bachelor's degree in Mechanical Engineering is required.
5+ years of experience in a customer-facing technical role, ideally within a manufacturing environment.
Strong understanding of manufacturing processes and DFM principles.
Excellent communication, interpersonal, and problem-solving skills.
Ability to travel to customer and partner sites 2 days a week.
Experience with CRM systems such as Salesforce.
Proficiency in Google Suite and Microsoft Office Suite.
Experience in the aerospace industry is a plus.

Become a trusted advisor and technical expert for assigned enterprise accounts.
Spend 2 days per week onsite at customer and partner locations, building relationships and understanding their needs.
Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform.
Proactively identify and address potential manufacturing challenges.
Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities.
Ensure orders are directed to qualified manufacturers within the network as customer projects are awarded.
Conduct monthly on-site audits of manufacturing partners to ensure quality standards.
Manage projects to successful completion, ensuring timely delivery.
Handle communications, order changes, and escalations related to orders.
Monitor customer-specific dashboards for order progress and quality performance.

Project Management

Posted 12 days ago

Apply

🔥 Sr. Technical Account Manager - East

Posted about 2 months ago

📍 East Coast

💸 145000.0 - 160000.0 USD per year

🔍 Cybersecurity

At least 4 years industry experience in a customer facing role within software and/or technology.
Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies, cloud security principles, and vulnerability management.
Strong verbal and written communication skills.
Capable of presenting technical information to technical and non-technical audiences.
Self driven problem solver who thrives in a fast paced environment.
Provide a customer focused approach and a strong sense of ownership over customer results.
Basic understanding of Python.
Demonstrate critical thinking skills.

Train customers on how to use the product.
Confidently demonstrate all new features as they are added.
Build customer relationships and ensure the relationships remain a positive experience.
Proactively engage with customers to find additional use cases for their environment.
Conduct regular meetings and QBRs with both the technical and executive customer teams.
Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

PythonCybersecurityLDAPCommunication SkillsWritten communicationRelationship building

Posted about 2 months ago

Apply

🔥 Sr. Technical Account Manager - East

Posted about 2 months ago

📍 East Coast

🧭 Full-Time

💸 145000.0 - 160000.0 USD per year

🔍 Cybersecurity

🏢 Company: Axonius👥 600-600💰 $200,000,000 Series E 11 months agoAsset Management Cloud Security Information Technology Cyber Security Network Security

At least 4 years industry experience in a customer facing role within software and/or technology.
Strong understanding of internet protocols (HTTP/HTTPS, SMTP, etc.).
Basic understanding of data formats (JSON, CSV, SQL/NoSQL).
Knowledge of networking topology and endpoint security technologies.
Strong verbal and written communication skills.
Capable of presenting technical information to varied audiences.
Self-driven problem solver in a fast-paced environment.
Customer focused with a strong sense of ownership.
Basic understanding of Python.
Demonstrates critical thinking skills.

Train customers on how to use the product.
Confidently demonstrate all new features as they are added.
Build customer relationships and ensure they remain positive.
Proactively engage to find additional use cases.
Conduct regular meetings and QBRs with technical and executive teams.
Work with customers and the product team on feature requests.
Triage escalations and engage resources for resolutions.

PythonCybersecurityLDAPCommunication SkillsWritten communication

Posted about 2 months ago

Apply

🔥 Technical Account Manager(Remote, US)

Posted about 2 months ago

📍 US

🔍 Customer engagement technology

Bachelor's degree in Computer Science, Information Systems related field, or equivalent experience.
4 years of experience in a hands-on technical role.
2-3+ years of experience delivering successful customer implementations.
Strong technical background with an understanding of SaaS platforms, APIs, and cloud services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to effectively communicate technical concepts to non-technical stakeholders.
Exceptional organizational and problem-solving skills.
Strong communication skills in English (both written and verbal).

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneously.
Understand clients' technical requirements and business objectives to ensure our AI-powered customer support solutions meet their needs.
Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our solutions and communicate technical information effectively to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, to drive improvements in our solutions.

Project ManagementArtificial IntelligenceCommunication Skills

Posted about 2 months ago

Apply

🔥 Technical Account Manager

Posted about 2 months ago

📍 United States

🧭 Full-Time

🔍 Data and AI

🏢 Company: EDB👥 501-1000💰 over 5 years agoDatabase Business Intelligence Open Source Big Data Hardware Enterprise Software Software

Excellent communication and interpersonal skills.
At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases.
Technical skills in data management platforms, operating systems, cloud technologies, and technical architecture.
Excellent analytical skills regarding technical and project management issues.
Good understanding of strategic sales process.
Well-developed organizational skills with an ability to manage competing client demands.
Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred.
The TAM is expected to complete the EDB Postgres Professional Certification within 6 months and stay current in all EDB training and certification programs.

Close consultative technical engagement with several large customers in North America.
Establish a working relationship with customer’s senior technical leadership team and become their trusted advisor.
Help customers maximize the value of their Postgres investment.
Assist customers develop and deploy Postgres proliferation strategies.
Provide technical leadership for the customer's major Postgres initiatives including solutions consulting, architecture guidance, and project management.
Coordinate the interaction between EDB’s internal team members and the customer.
Maintain current functional and technical knowledge of the entire EDB product line.
Provide clear and constructive product feedback to EDB’s product management teams.
Help document best practices in developing and deploying EDB solutions.
Function as a front-line technical resource for best practice and informal customer questions.
Manage customer escalations and coordinate with the technical support team for faster resolution.

LeadershipPostgreSQLProject ManagementSQLOraclePostgresAnalytical SkillsOrganizational skillsData management

Posted about 2 months ago

Apply

🔥 Sr. Technical Account Manager (TAM)

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 95300 - 113600 USD per year

🔍 Cloud networking

4+ years in a technical account management position.
Strong background in technical cloud consulting and/or customer support preferably with Cloud Service Providers and/or SaaS vendors.
Deep understanding of cloud networking and security.
Proficiency in network configuration, performance optimization, and health analysis.
Knowledge of network automation tools like Terraform.
Demonstrated ability to lead change management processes.
Excellent communication skills and strong relationship-building skills.

Provide best practice guidance for architecture stability.
Conduct performance analysis and present evaluations to customers.
Champion customer requirements within Aviatrix.
Serve as the primary contact for clients, providing strategic guidance.
Guide proactive and reactive support for customer platform health.

StrategyCommunication SkillsCollaborationNegotiationTerraformDocumentationRelationship building

Posted about 2 months ago

Apply

🔥 Technical Account Manager

Posted 2 months ago

📍 United States

🧭 Full-Time

💸 75000 - 146000 USD per year

🔍 Cloud contact center software

7+ years of related experience, minimum of 3+ years in implementation/consulting services or sales engineering.
Strong skills in project management, client management, and technical call center.
Call Center industry experience.
Knowledge of TCP/IP Networking.
Practical understanding of VoIP applications and principles.
Proficient with WAN applications.
Knowledge of PBX, ACD, CTI, IVR, and other call center technology.
Well-versed in Salesforce CRM.
Ability to interpret HTML/XML related web posting.
Outstanding verbal and written communication skills.
Excellent time management skills.
Entrepreneurial, self-starter, willing to travel.
B.A./B.S. or equivalent experience.

Manage Enterprise Clients that have purchased Five9's Premium Support offering.
Manage day-to-day operational aspects of customer implementations and escalations.
Implement, troubleshoot, and support Five9 call center software solutions in various configurations.
Partner with Customers to optimize Five9 solutions.
Articulate the value of Five9’s Services through presentations and discussions.
Seek opportunities to increase customer satisfaction and deepen client relationships.

Project ManagementHTMLSalesforceCommunication SkillsLinuxTime ManagementWritten communication

Posted 2 months ago

Apply

🔥 Technical Account Manager

Posted 2 months ago

📍 United States

🧭 Full-Time

💸 120000 - 175000 USD per year

🔍 ERP for product companies

🏢 Company: Rootstock Software

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
5+ years in technical support, IT consulting, or similar roles.
Advanced certifications related to ERP systems and Salesforce.
Experience in customer-facing roles with strong relationship management skills.
Excellent verbal and written communication skills.
Strong analytical and diagnostic skills.

Become an expert in Rootstock's Architecture.
Provide a direct relationship with senior technical resources to resolve complex issues.
Relay technical feedback to product development teams.
Collect and translate customer business requirements.
Assist with system configuration, escalation management, and risk mitigation.
Monitor system performance and build long-term customer relationships.

SalesforceProduct DevelopmentResource PlanningCommunication SkillsCollaborationProblem SolvingTechnical support

Posted 2 months ago

Apply

🔥 Senior Technical Account Manager

Posted 2 months ago

📍 United States

🧭 Full-Time

💸 75000 - 100000 USD per year

🔍 Marketing

Natural analytical way of thinking.
Ability to explain difficult concepts to non-technical users.
Strong interpersonal and communication skills.

Responsible for managing delivery on e-commerce accounts.
Partnering closely with Front End and Back End Development teams.
Perform detailed requirements analysis.
Document processes for a smooth website build from initiation through production.
Interact frequently with clients and troubleshoot configurations.

Backend DevelopmentProject ManagementBusiness AnalysisData AnalysisFrontend DevelopmentQAProject CoordinationCommunication SkillsAnalytical SkillsCollaborationInterpersonal skillsAnalytical thinking

Posted 2 months ago

Apply

🔥 Sr. Technical Account Manager

Posted 2 months ago

📍 USA

🧭 Full-Time

💸 165750 - 195000 USD per year

🔍 Healthcare technology

🏢 Company: Cedar👥 101-250💰 $68,361,000 Series D about 2 years ago🫂 Last layoff over 2 years agoMedical Billing Payments Health Care FinTech

Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.
Strong technical acumen: analytical capabilities with proficiency in SQL.
Experience working with technical systems and ability to learn new technologies quickly.
Ability to influence stakeholders' decision making through effective client conversations.
Experience in communicating business and technical requirements to the engineering team.
Background in enterprise healthcare systems, digital consumer payments, or backend payment processing technologies preferred.

Manage the technical aspects of Cedar’s relationship with strategic clients.
Liaise with operational and technical client stakeholders to drive product adoption and integration health.
Serve as the voice of the customer to engineering teams, account management, and product managers.
Provide technical governance and develop technical account plans.
Manage client integration health, mitigate risks, and identify issues, producing plans of action.
Collaborate with Client Managers on partnership initiatives such as QBR planning and expansion strategies.

LeadershipProject ManagementSQLStrategyData science

Posted 2 months ago

Apply

Technical Account Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities