Apply📍 East Coast
💸 145000.0 - 160000.0 USD per year
🔍 Cybersecurity
- At least 4 years industry experience in a customer facing role within software and/or technology.
- Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
- Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
- Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies, cloud security principles, and vulnerability management.
- Strong verbal and written communication skills.
- Capable of presenting technical information to technical and non-technical audiences.
- Self driven problem solver who thrives in a fast paced environment.
- Provide a customer focused approach and a strong sense of ownership over customer results.
- Basic understanding of Python.
- Demonstrate critical thinking skills.
- Train customers on how to use the product.
- Confidently demonstrate all new features as they are added.
- Build customer relationships and ensure the relationships remain a positive experience.
- Proactively engage with customers to find additional use cases for their environment.
- Conduct regular meetings and QBRs with both the technical and executive customer teams.
- Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
- Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.
PythonCybersecurityLDAPCommunication SkillsWritten communicationRelationship building
Posted 17 days ago
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