Technical Account Manager(Remote, US)

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Requirements:

• Bachelor's degree in Computer Science, Information Systems related field, or equivalent experience.
• 4 years of experience in a hands-on technical role.
• 2-3+ years of experience delivering successful customer implementations.
• Strong technical background with an understanding of SaaS platforms, APIs, and cloud services.
• Excellent project management skills with the ability to juggle multiple projects simultaneously.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Exceptional organizational and problem-solving skills.
• Strong communication skills in English (both written and verbal).

Responsibilities:

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneously.
• Understand clients' technical requirements and business objectives to ensure our AI-powered customer support solutions meet their needs.
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our solutions and communicate technical information effectively to clients.
• Identify opportunities for upselling and cross-selling our solutions to existing clients.
• Track and report on key account metrics, such as customer satisfaction and product usage, to drive improvements in our solutions.