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Technical Account Manager

Posted 12 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Austin, TX, Dallas, TX

🔍 Industry: Digital manufacturing

🏢 Company: Xometry👥 501-1000💰 $75,000,000 Series E over 4 years agoArtificial Intelligence (AI)3D PrintingIndustrial EngineeringSoftware

⏳ Experience: 5+ years

🪄 Skills: Project Management

Requirements:
  • Bachelor's degree in Mechanical Engineering is required.
  • 5+ years of experience in a customer-facing technical role, ideally within a manufacturing environment.
  • Strong understanding of manufacturing processes and DFM principles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to travel to customer and partner sites 2 days a week.
  • Experience with CRM systems such as Salesforce.
  • Proficiency in Google Suite and Microsoft Office Suite.
  • Experience in the aerospace industry is a plus.
Responsibilities:
  • Become a trusted advisor and technical expert for assigned enterprise accounts.
  • Spend 2 days per week onsite at customer and partner locations, building relationships and understanding their needs.
  • Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform.
  • Proactively identify and address potential manufacturing challenges.
  • Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities.
  • Ensure orders are directed to qualified manufacturers within the network as customer projects are awarded.
  • Conduct monthly on-site audits of manufacturing partners to ensure quality standards.
  • Manage projects to successful completion, ensuring timely delivery.
  • Handle communications, order changes, and escalations related to orders.
  • Monitor customer-specific dashboards for order progress and quality performance.
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