Technical Account Manager

Posted 2024-11-16

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💎 Seniority level: Senior, 7+ years

📍 Location: United States

💸 Salary: 75000 - 146000 USD per year

🔍 Industry: Cloud contact center software

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementHTMLSalesforceCommunication SkillsLinuxTime ManagementWritten communication

Requirements:

7+ years of related experience, minimum of 3+ years in implementation/consulting services or sales engineering.
Strong skills in project management, client management, and technical call center.
Call Center industry experience.
Knowledge of TCP/IP Networking.
Practical understanding of VoIP applications and principles.
Proficient with WAN applications.
Knowledge of PBX, ACD, CTI, IVR, and other call center technology.
Well-versed in Salesforce CRM.
Ability to interpret HTML/XML related web posting.
Outstanding verbal and written communication skills.
Excellent time management skills.
Entrepreneurial, self-starter, willing to travel.
B.A./B.S. or equivalent experience.

Responsibilities:

Manage Enterprise Clients that have purchased Five9's Premium Support offering.
Manage day-to-day operational aspects of customer implementations and escalations.
Implement, troubleshoot, and support Five9 call center software solutions in various configurations.
Partner with Customers to optimize Five9 solutions.
Articulate the value of Five9’s Services through presentations and discussions.
Seek opportunities to increase customer satisfaction and deepen client relationships.

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Technical Account Manager

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