Sr. Technical Account Manager

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Requirements:

• Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.
• Strong technical acumen: analytical capabilities with proficiency in SQL.
• Experience working with technical systems and ability to learn new technologies quickly.
• Ability to influence stakeholders' decision making through effective client conversations.
• Experience in communicating business and technical requirements to the engineering team.
• Background in enterprise healthcare systems, digital consumer payments, or backend payment processing technologies preferred.

Responsibilities:

• Manage the technical aspects of Cedar’s relationship with strategic clients.
• Liaise with operational and technical client stakeholders to drive product adoption and integration health.
• Serve as the voice of the customer to engineering teams, account management, and product managers.
• Provide technical governance and develop technical account plans.
• Manage client integration health, mitigate risks, and identify issues, producing plans of action.
• Collaborate with Client Managers on partnership initiatives such as QBR planning and expansion strategies.