Sr. Technical Account Manager

Posted 2 months agoViewed

💎 Seniority level: Senior, Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.

📍 Location: USA

💸 Salary: 165750 - 195000 USD per year

🔍 Industry: Healthcare technology

🏢 Company: Cedar👥 101-250💰 $68,361,000 Series D about 2 years ago🫂 Last layoff over 2 years agoMedical Billing Payments Health Care FinTech

🗣️ Languages: English

⏳ Experience: Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.

🪄 Skills: LeadershipProject ManagementSQLStrategyData science

Minimum 5 years professional experience, with 3+ years in a client-facing technologist role.
Strong technical acumen: analytical capabilities with proficiency in SQL.
Experience working with technical systems and ability to learn new technologies quickly.
Ability to influence stakeholders' decision making through effective client conversations.
Experience in communicating business and technical requirements to the engineering team.
Background in enterprise healthcare systems, digital consumer payments, or backend payment processing technologies preferred.

Manage the technical aspects of Cedar’s relationship with strategic clients.
Liaise with operational and technical client stakeholders to drive product adoption and integration health.
Serve as the voice of the customer to engineering teams, account management, and product managers.
Provide technical governance and develop technical account plans.
Manage client integration health, mitigate risks, and identify issues, producing plans of action.
Collaborate with Client Managers on partnership initiatives such as QBR planning and expansion strategies.

Posted 4 days ago

📍 East Coast

💸 145000.0 - 160000.0 USD per year

🔍 Cybersecurity

At least 4 years industry experience in a customer facing role within software and/or technology.
Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management.
Strong verbal and written communication skills.
Capable of presenting technical information to technical and non-technical audiences.
Self driven problem solver who thrives in a fast paced environment.
Provide a customer focused approach and a strong sense of ownership over customer results.
Basic understanding of Python.
Demonstrate critical thinking skills.

Train customers on how to use the product.
Confidently demonstrate all new features as they are added.
Build customer relationships and ensure the relationships remain a positive experience.
Proactively engage with customers to find additional use cases for their environment.
Conduct regular meetings and QBRs with both the technical and executive customer teams.
Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

PythonSQLBashLDAPNosqlNetworkingCritical thinkingJSON

Posted 4 days ago

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 95300 - 113600 USD per year

🔍 Cloud networking

4+ years in a technical account management position.
Strong background in technical cloud consulting and/or customer support preferably with Cloud Service Providers and/or SaaS vendors.
Deep understanding of cloud networking and security.
Proficiency in network configuration, performance optimization, and health analysis.
Knowledge of network automation tools like Terraform.
Demonstrated ability to lead change management processes.
Excellent communication skills and strong relationship-building skills.

StrategyCommunication SkillsCollaborationNegotiationTerraformDocumentationRelationship building

Posted about 2 months ago

🔧 Requirements