Technical Account Manager - Healthcare

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Requirements:

• 5+ years supporting Healthcare customers.
• 5+ years of related Microsoft IT desktop support experience.
• 5+ years in Network/LAN/System administration.
• 5+ years providing Technical Customer Service.
• Understanding of logic and coding.
• Familiarity with Azure and/or AWS.
• Database knowledge in MySQL and Microsoft SQL.
• Knowledge of VDI (Citrix, VMware, etc.).
• Understanding of LANs, VLANs, SaaS, WANs.
• Experience with Active Directory, LDAP, GPO, SCCM.
• Proficiency in Microsoft Office Suite and basic scripting.
• Mastery of one or more client operating systems (Microsoft, Apple OS X, Linux).
• Salesforce, Microsoft Office, and Google Docs experience preferred.
• Associates/Bachelors in Computer Science preferred.

Responsibilities:

• Provide prompt, concise, and friendly communications to align with customer goals.
• Collaborate with various departments to coordinate project execution and hand-off.
• Ensure excellent customer experience while overcoming technical barriers.
• Help customers attain greater value from products and services.
• Monitor technical support queries and create handling scripts.
• Offer technical product expertise and recommendations as a trusted advisor.
• Manage multiple projects effectively.