Customer Success Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 5+ years

📍 Location: US, PST, EST

🔍 Industry: E-commerce

🏢 Company: Jungle Scout

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Amazon FBAData AnalysisMicrosoft Power BIProduct ManagementSalesforceAmplitude AnalyticsData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Requirements:

5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment.
Expertise in areas like Amazon, advertising, e-commerce, or Walmart.
Strong customer-centric approach with a focus on delivering value.
Analytical thinking in assessing client data and identifying trends.
Capability in cultivating long-term partnerships and problem-solving.
Excellent communication skills and the ability to work collaboratively with internal teams.

Responsibilities:

Act as the primary point of contact for customer inquiries and resolve issues efficiently.
Proactively engage with customers to ensure timely renewals and identify risks for non-renewal.
Analyze customer usage patterns to identify upsell opportunities and conduct regular check-ins.
Guide new customers through onboarding and conduct training to educate them about tools and features.
Track customer engagement metrics and collaborate with internal teams for product improvement.

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Customer Success Manager

Requirements:

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