Customer Success Manager, Radiation Oncology / Nuclear Medicine - REMOTE (Western US)

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Requirements:

• Bachelor's of Science (BS) in biomedicine, engineering, physics, or other technical discipline.
• At least 5 years of relevant Customer Success experience.
• Ability to travel up to 50%.
• Technical aptitude across engineering, physics, software, and IT networking.
• Knowledge of clinical applications of radiotherapy including physics and dosimetry.
• Strong relationship-building and influencing skills.
• Excellent communication skills.
• Strong facilitation, collaboration, and problem-solving skills.
• Ability to promote ideas persuasively and influence others.
• Ability to excel independently in a fast-paced environment.

Responsibilities:

• Act as the primary point of contact for key customer stakeholders.
• Establish relationships with key customer representatives.
• Run ongoing check-in meetings with customers and internal support teams.
• Measure and drive customer performance indicators and satisfaction levels.
• Advocate for product/process improvements based on customer feedback.
• Coordinate responses for customer escalations across internal areas.
• Support sales and implementation processes to establish customer relationships.
• Implement a Technology Adoption Plan for each installed account.
• Create and update best practices related to treatment sites and workflows.
• Identify necessary user workshops and training for greater adoption.
• Promote partnerships with customers in research and advocacy opportunities.