Apply📍 Western US
💸 110000 - 160000 USD per year
🔍 Radiation Oncology / Nuclear Medicine
- Bachelor's of Science (BS) in biomedicine, engineering, physics, or other technical discipline.
- At least 5 years of relevant Customer Success experience.
- Ability to travel up to 50%.
- Technical aptitude across engineering, physics, software, and IT networking.
- Knowledge of clinical applications of radiotherapy including physics and dosimetry.
- Strong relationship-building and influencing skills.
- Excellent communication skills.
- Strong facilitation, collaboration, and problem-solving skills.
- Ability to promote ideas persuasively and influence others.
- Ability to excel independently in a fast-paced environment.
- Act as the primary point of contact for key customer stakeholders.
- Establish relationships with key customer representatives.
- Run ongoing check-in meetings with customers and internal support teams.
- Measure and drive customer performance indicators and satisfaction levels.
- Advocate for product/process improvements based on customer feedback.
- Coordinate responses for customer escalations across internal areas.
- Support sales and implementation processes to establish customer relationships.
- Implement a Technology Adoption Plan for each installed account.
- Create and update best practices related to treatment sites and workflows.
- Identify necessary user workshops and training for greater adoption.
- Promote partnerships with customers in research and advocacy opportunities.
LeadershipProject ManagementData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking
Posted 2024-11-26
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