Customer Success Manager - LATAM (Spanish/ Portuguese Speaker)

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Requirements:

• 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
• Fluent in Spanish OR fluent in Portuguese (Fluent in Spanish, Portuguese, and English is a plus).
• Experience working with a portfolio of accounts, supporting a highly technical product.
• Demonstrated ability to establish relationships, credibility, and communicate effectively.
• Ability to set priorities, drive decisions, and influence continuous improvement.
• Excellent presentation, written and verbal communication skills.
• Proven time management skills with the ability to prioritize tasks.

Responsibilities:

• Drive the on-boarding, adoption, retention and overall success of our customers.
• Lead the enablement of our users by conducting product trainings.
• Work in partnership with Solutions Architects to guide customers through project management and technical requirements.
• Provide regular, proactive recommendations to optimize the use of our platform.
• Maximize adoption of product features and document ROI.
• Identify at-risk accounts and work proactively to eliminate churn.
• Seek opportunities to expand partnerships with customers.
• Analyze lost accounts and strategize to win them back.
• Quickly resolve account issues utilizing internal resources.
• Function as the voice of the customer and provide internal feedback.
• Track key account metrics and forecast retention.