Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager, Enterprise

Posted 2024-11-23

View full description

💎 Seniority level: Manager, 2+ years in CSM, 5+ years in enterprise SaaS support

📍 Location: Southeast region of the USA

💸 Salary: 119000 - 140000 USD per year

🔍 Industry: Email security

🏢 Company: Abnormal Security👥 501-1000💰 $250.0m Series D on 2024-08-06Artificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security

🗣️ Languages: English

⏳ Experience: 2+ years in CSM, 5+ years in enterprise SaaS support

🪄 Skills: JiraStrategyCommunication SkillsCollaborationOrganizational skillsPresentation skills

Requirements:
  • 2+ years experience in a Customer Success Manager role.
  • 5+ years experience in an enterprise SaaS support environment.
  • Strong experience with executive-level relationship building.
  • Proven customer experience metrics including health scores and retention rates.
  • Excellent analytical, problem-solving, and communication skills.
  • Technical troubleshooting competence and CRM proficiency.
Responsibilities:
  • Serve as the voice of the customer and gather internal feedback to improve services.
  • Conduct Business Reviews to demonstrate ROI for renewals and expansions.
  • Increase adoption of key platform features for customer retention and satisfaction.
  • Stay informed on product and roadmap to guide customers effectively.
  • Build strategic, trusted relationships while advocating for the platform.
Apply

Related Jobs

Apply
🔥 Customer Success Manager, Enterprise Partnerships
Posted 2024-10-07

📍 US

🧭 Full-Time

💸 85000 - 100000 USD per year

🔍 Healthcare, Automotive, Insurance, Finance

🏢 Company: Constellation Software, Inc.

  • Minimum of 4+ years of experience in a customer-facing role within the Automotive industry, focused on customer success management and partnerships.
  • Proven track record of retaining and growing revenue within a base book of business.
  • Excellent communication and interpersonal skills.
  • Ability to understand customer needs and align them with appropriate solutions.
  • Proactive and customer-focused mindset.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple customer accounts and priorities simultaneously.
  • Familiarity with CRM systems, such as Salesforce.
  • Bachelor's degree in Business Administration, Marketing, or a related field.

  • Manage and cultivate relationships with assigned OEM certified programs and agency partnerships.
  • Understand the unique needs and objectives of each customer/program and develop tailored customer success plans to drive satisfaction and retention.
  • Proactively engage with customers through regular check-ins, business reviews, and product training sessions.
  • Collaborate cross-functionally with sales, product, and implementation teams.
  • Monitor and analyze customer usage data, adoption metrics, and customer feedback.
  • Serve as the voice of the customer within the organization.
  • Lead quarterly business review meetings with Certified Program stakeholders.

LeadershipProject ManagementData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-10-07
Apply
Apply
🔥 Senior Customer Success Manager, Enterprise
Posted 2024-09-08

📍 US

🧭 Full-Time

💸 100000 - 110000 USD per year

🔍 Public Relations and Communications

🏢 Company: Muck Rack

  • 8+ years in Customer Success or Account Management within a B2B SaaS environment.
  • Proven track record of meeting and exceeding revenue goals.
  • Expertise in overseeing the customer lifecycle and managing complex renewals.
  • Demonstrated success in consultative selling and developing tailored solutions.
  • Strong background in contract management and leading negotiations.
  • Effective communication skills for addressing high-stakes concerns.

  • Serve as the primary contact and strategic advisor for enterprise brands & agencies to retain and grow a book of business of $2 million+ in customer contract value.
  • Engage with C-level and senior stakeholders, both virtually and in-person.
  • Oversee the entire customer lifecycle from post-sale to renewal.
  • Manage customer feedback and deliver insights to influence the product roadmap.
  • Lead complex contract negotiations securing long-lasting customer relationships.

LeadershipBusiness DevelopmentPeople ManagementProduct ManagementC (Programming language)Cross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-08
Apply