Customer Success Manager

Posted 2024-11-27

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💎 Seniority level: Manager, 3-5 years

📍 Location: US

💸 Salary: 110000 - 135000 USD per year

🔍 Industry: Identity security

🏢 Company: HYPR

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementSalesforceStrategyCommunication SkillsAttention to detailPresentation skillsMultitasking

Requirements:

Bachelor's degree and 3-5 years of experience in a customer-facing role like Customer Success, Customer Support, or Account Management.
Strong verbal and written communication skills with excellent presentation capabilities.
Confident, high energy, self-motivated team player.
Experience working with senior and executive level customer contacts.
Ability to excel in a fast-paced environment with excellent multitasking and project management skills.
Understanding of Internet and web applications with a desire to learn new technologies.
Ability to articulate and educate clients on HYPR technologies.
Proven understanding of SaaS; prior experience preferred.
Well-organized with high attention to detail and prioritization skills.
Experience with CS software and Salesforce is a plus.

Responsibilities:

Build relationships with assigned customers and help them with issues while maintaining a positive attitude.
Provide proactive strategy with customer accounts.
Ensure customers leverage HYPR effectively to find value in services.
Educate customers on HYPR products and their benefits.
Collaborate with Sales, Support, Billing, Product, and Technical teams for an exceptional customer experience.
Capture customer feedback for Product Management and Development.
Manage time efficiently for customer satisfaction, account renewal, and growth.
Share best practices to improve team processes.
Maintain account retention and drive upgrade revenue.

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Customer Success Manager

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