Customer Success Manager - Air Force

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Requirements:

• SECRET or TS/SCI Security Clearance.
• Significant experience as a Customer Success Manager or Account Manager working with the government.
• Willingness to travel frequently, primarily on the east coast.
• Experience with a highly-technical product, particularly in the AI sector.
• Exceptional communication skills.
• Proven ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Develop relationships with multiple levels of customer stakeholders.
• Lead the onboarding process for new customers.
• Collaborate with customers to understand requirements and challenges.
• Work with sales to renew and expand customer contracts.
• Gather customer feedback and relay it to the engineering team.
• Advocate for customer needs within the organization.
• Develop hands-on technical knowledge of Yurts’ product.
• Collaborate with engineering to manage customer issues.