Customer Success Manager (Remote, Global)

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Requirements:

• Ability to thrive in a dynamic, fast-paced environment.
• Solutions-oriented mindset and proven problem-solving skills.
• Strong customer focus with a passion for customer engagement.
• Excellent written and verbal communication skills with attention to detail.
• Organized and process-oriented in managing customer relationships.
• Patient, empathetic, and enthusiastic about customer interactions.
• Team player with a humble attitude.
• Strategic thinker with a desire to impact a growing startup.
• English as a first language, additional languages a plus.
• 1-3 years of experience in related roles.

Responsibilities:

• Develop and maintain expert knowledge of the Stadium platform.
• Manage a book of customer accounts to ensure overall success.
• Analyze client needs to propose tailored solutions in alignment with business goals.
• Maintain regular communication with customers post onboarding.
• Cultivate long-term client relationships to foster trust.
• Drive revenue growth through upsell opportunities and contract renewals.
• Collaborate with internal teams for product improvement.
• Track and report on client health and revenue performance.