Customer Success Manager

Posted 2024-12-01

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

🔍 Industry: HealthTech/MedTech

🏢 Company: Riverside Insights👥 101-250 Education

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: LeadershipData AnalysisSalesforceCross-functional Team LeadershipData analysisGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

2+ years of experience in Customer Success or Account Management, preferably within HealthTech/MedTech industry.
Experience carrying a quota.
Experience in B2B SaaS business.
Fluency with CRM systems, preferably Salesforce and/or Totango.
Proven track record of developing and implementing renewal strategies.
Skill in understanding customer needs and helping them tailor product usage to meet their objectives.
Ability to effectively manage a larger customer base, ensuring regular interactions and issue resolution.
Exceptional communication skills, both written and verbal.
Proficiency in building and maintaining strong customer relationships.
Ability to navigate multi-stakeholder accounts and develop relationships with key decision-makers.
Experience in start-up/fast-paced business is a plus.

Responsibilities:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns.
Conduct regular check-ins (QBRs) and communication touchpoints.
Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts.
Identify and work with Sales team on expansion and cross-sell opportunities.
Convert active customers to new SaaS subscription model.
Advocate on behalf of our customer needs to the Product team.

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Customer Success Manager

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