Technical Account Manager

Posted 2024-11-07

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💎 Seniority level: Manager, 4+ years

📍 Location: Chicago

🔍 Industry: Cloud-powered software for B2C and Direct-to-Consumer companies

🏢 Company: Logiwa

⏳ Experience: 4+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

4+ years of experience in WMS implementation or technical roles within the 3PL or fulfillment industries.
Proven experience working with fulfillment networks and understanding their technical needs.
Strong knowledge of Warehouse Management Systems, including hands-on experience.
Exceptional problem-solving skills with the ability to simplify complex technical issues.
Strong communication and interpersonal skills for building collaborative relationships.
Familiarity with technical integrations, APIs, and data flow in WMS platforms.
Ability to manage multiple customer accounts and prioritize effectively.

Responsibilities:

Serve as the main technical contact for assigned customers, ensuring post-onboarding success.
Provide tailored technical solutions to meet customer needs and challenges.
Collaborate with internal teams to resolve technical issues and align on goals.
Identify opportunities for new feature adoption and business enhancements.
Proactively troubleshoot potential technical problems.
Offer ongoing training to help customers maximize the WMS capabilities.
Monitor system performance and assist customers in optimizing KPIs.
Represent customer needs in product development discussions.

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Technical Account Manager

Requirements:

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