Customer Experience Specialist - Voice, Remote

Posted 4 months agoViewed

📍 Location: United States

🔍 Industry: Debt collection

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

NOT STATED

Responsibilities:

Support overdue consumers through debt collections.
Utilize machine learning and AI to personalize the collections journey.
Champion positive customer experiences.

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🔥 Customer Experience Specialist, Voice (Remote, may transition to on-site)

Posted 4 months ago

📍 United States, Canada

🧭 Full-Time

🔍 Debt Collections

🔧 Requirements

Experience in debt collection
Customer-focused approach
Ability to work in a fast-paced environment

💡 Responsibilities

Manage and oversee the collection of outstanding accounts receivable from customers on our core business platform.
Work closely with team members and customers to ensure timely payment of early and late stage delinquencies with a focus on regulated and non regulated debt.
Mentor junior Customer Experience Specialists
Support the Collections Manager in optimising collection processes

LeadershipPeople ManagementCommunication SkillsAnalytical SkillsCollaboration

Posted 4 months ago

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