Apply📍 Australia, United Kingdom, United States
🧭 Temporary
🔍 Consumer debt management
- Minimum of 2 years experience on accounts receivable products.
- Proven track record in managing and collecting delinquent accounts.
- Excellent written and verbal communication skills.
- Strong negotiation skills for maximizing recoveries.
- Familiarity with UK collection regulations.
- Ability to achieve scorecard targets and compliance standards.
- Self-motivated, dependable, and able to work in a fast-paced environment.
- Utilise a combination of analog and digital tools to engage customers via telecommunications.
- Assist customers in resolving past due accounts.
- Analyse customer situations and provide appropriate solutions.
- Ensure compliance with laws and regulations governing collections.
- Meet performance indicators and contribute to team values.
- Mentor junior Customer Experience Specialists.
LeadershipCross-functional Team LeadershipCommunication SkillsNegotiation skillsEmpathy
Posted 3 months ago
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