Customer Experience Specialist, Voice (Remote, may transition to on-site)

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Requirements:

• Minimum of 2 years experience on accounts receivable products.
• Proven track record in managing and collecting delinquent accounts.
• Excellent written and verbal communication skills.
• Strong negotiation skills for maximizing recoveries.
• Familiarity with UK collection regulations.
• Ability to achieve scorecard targets and compliance standards.
• Self-motivated, dependable, and able to work in a fast-paced environment.

Responsibilities:

• Utilise a combination of analog and digital tools to engage customers via telecommunications.
• Assist customers in resolving past due accounts.
• Analyse customer situations and provide appropriate solutions.
• Ensure compliance with laws and regulations governing collections.
• Meet performance indicators and contribute to team values.
• Mentor junior Customer Experience Specialists.