Client Success Manager

Posted 2024-10-28

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💎 Seniority level: Manager, 3-5 years

📍 Location: USA

🔍 Industry: Healthcare Benefits

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationNegotiation

Requirements:

Proven track record in client relationship management and consultation in the healthcare benefits segment.
3-5 years of experience in employee benefits or insurance industries.
Excellent negotiation, collaboration, and listening skills.
Strong messaging, positioning, and presentation skills.
Project management skills with the ability to identify and manage goals.
Strong business and financial acumen with analytical skills.
Ability to prioritize under pressure.
Prior success in a fast-growing organization.
Willingness to travel up to 25%.

Responsibilities:

Establish and manage client relationships at multiple levels as a healthcare consultant.
Build relationships with consultants and brokers to enhance client value.
Work with Account Executives on upselling new product lines and client renewals.
Plan and influence interactions with clients and their brokers to achieve goals.
Ensure value delivery through performance management and service results.
Conduct semi-annual or quarterly meetings with clients.
Prepare and follow-up on annual planning sessions with clients.
Articulate the value story and track performance solutions.

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Client Success Manager

Requirements:

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